DELIVERY & RETURNS

Our orders are dispatched and prepared from Monday to Saturday.

You have 15 days to return your order. This is how we proceed:

- You send us an email with your order number so we are aware that you want to make a return.

- You send back the piece that you don't want to the address that will be sent to you by email. 

- If you want to return it and get refunded - that's all you have to do.

- If you want to exchange it - you will get refunded and you can order a new one. 

 

If you have any questions, please feel free to send us an email : contact@shopbalou.com