our orders are dispatched from France and prepared from Monday to Saturday.
We are accepting returns. This is how we proceed:
- Send us an email at contact@shopbalou.com with your order number so we are aware of your return and you'll receive the return address.
- You have 15 days to send back our order in perfect condition.
- Once we receive it back, we will refund you. After that, you can order a new size or piece if you wish.
